BBG Bootsbau Berlin GmbH

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Customer Survey:

Win a 100,- EUR gift certificate!

Please complete the following form and help us to improve our products and services for you. If you are sending your contact details are you participating in our gift certificate lottery. These certificate can be used for your next sparepart order.

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The winner will be notified at the end of each 1/4 year automaticly.

Which product did you purchase recently?

How would you assess the purchased product?
		++	+	0	-	--
Craftmanship	well						badly
Price-performance-ratio	well						badly
Design	well						badly
Longevity	well						badly

The advice and service to our customers are most important. Have you been satisfied with the advice and service you got regarding your purchase?
		++	+	0	-	--
Delivery times	well						badly
Packing	well						badly
Call back behavior	well						badly
Processing time from order to confirmation	well						badly
Employee responsebility	well						badly
Employee kindlyness	well						badly

Did you ever use our regatta service already once?			yes		no

Have you been satisfied with our service?			yes		no

Unfortunatly do we sometimes have warranty claims, as well, which we allways try to procceed as quick as possible. Did we manage it in your case?
		++	+	0	-	--
Reaction time	well						badly
Employee responsebility	well						badly
Employee kindlyness	well						badly

Had the deficiencies been remedied after your first complaint?			yes		no

We are always endeavor to arrange the appearance of BBG as clear as possible. How did that succeed to us?
		++	+	0	-	--
Topicality of the Website	well						badly
Information content of the Website	well						badly
Comprehensibility of the boat price lists	well						badly
Comprehensibility of the specifications	well						badly
Comprehensibility that Spare part price lists	well						badly

Do you feel informed enough?			yes		no

What do you think, how we compar with our competitors?

Quality	better same more badly unknown
Delivery time	better same more badly unknown
Price-performance-ratio	better same more badly unknown
Range of boat classes	better same more badly unknown
Service	better same more badly unknown
Employee responsebility	better same more badly unknown

How did you become attentive on us?
	Magazine advertising
	Internet search engine
	Link on rowing sites
	Recommendation
	direct contact at a regatta
	Call/Mailing BBG
	by a fluke

What else can we improve?

Please you fill out the following data completely, all with * marked fields must be filled out, so that the form can be sent!
Personal Informationen:
*Age group:
*Function:
*Are you a new customer?	yes no

Volunteer information:
Club:
Salutation:	Ms. Mr.
Last name:
First name:
Street, No::
Post code, city, country:
e-Mail:

Official Dealer:

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BBG Bootsbau Berlin GmbH Müggelseedamm 70, 12587 Berlin - Deutschland Tel.: +49 (0) 30 / 64 55 374, Fax: +49 (0) 30 / 64 55 251 info@bbg-bootsbau.de